Warranty

Luminaire Limited Warranty

PrimeTime Lighting Systems warrants that all LED luminaires will be free from defects in material and workmanship and will substantially maintain performance characteristics for a period of five years. Announced in May, 2015, "We are so confident in the engineering and build-quality of our LED products we have decided to extend our warranty to a full five years on all LED instruments," said PrimeTime Lighting Systems CEO, Glen Harn. Previously, the company offered the LED industry standard, a two-year warranty.

PrimeTime Lighting Systems warrants that Studio Fluorescent luminaires will be free from defects in material and workmanship and will substantially maintain performance characteristics for a period of two years.

PrimeTime reflectors last the lifetime of its broadcast studio lights. The manufacturer tests and uses high-quality materials in the design and construction of its luminaires. As a result, PrimeTime guarantees their reflectors for life. Glen Harn, PrimeTime CEO said, “Take a look at your studio and notice that reflectors from other lighting manufacturers have tarnished. Replace them with light fixtures from PrimeTime Lighting Systems.” 

PrimeTime Lighting Systems and/or its suppliers warrant that the ballast will operate without failure for a period of two years. If supplied by PrimeTime Lighting, lamps are guaranteed not to fail for a period of one year. PrimeTime Lighting Systems, Inc. warrants that PrimeTime Lighting reflectors will substantially maintain performance characteristics for the life of the light fixture.

In the event the product is found to be defective under this warranty, Seller will repair or replace such fixture found to be defective. Any additional warranty provisions are the responsibility of the individual authorized dealer/contractor. To obtain warranty service, please contact PrimeTime Lighting Systems, 4124 Billy Mitchell Drive, Addison, TX 75001. This warranty is void if the product has been subjected to abuse or improper care. Seller shall not be liable in either tort or contract for any loss or damage, direct, consequential, or incidental arising out of the use of or inability to use this product. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitations may not apply to you. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY, FROM STATE TO STATE.

Reflective Product Care

PrimeTime Lighting Systems Specular Reflective material may be cleaned with a mist of residue free glass and window cleaner and wiped dry with a soft cotton cloth. Synthetic sponges or cotton cloth is recommended for use with cleaning solution. Acid or alkaline cleaners, abrasive cleaners or cleaners containing solvents or ammonia are not to be used. Any material or action, which may scratch surfaces, should be avoided. Many paper products are abrasive to reflective surfaces. 

Warranty
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Testimonials

I worked with you to relight our TV Studio at the College of Media & Communication. The upgrade in lighting was not only successful but has already made a difference in temperature and light intensity in the room. 
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Contact Details

PrimeTime Lighting Systems, Inc.
(formerly KW/2)
4124 Billy Mitchell Drive
Addison, Texas 75001

Phone: 214-393-5998

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