Return, Repair, Refurbish Procedures
All RRR’s require a return authorization from the factory. This return authorization (RA) number allows us to track your return and ensure timely and prompt service. You may obtain a return authorization by calling 214-393-5998 and asking for Sales, or by e-mailing your request to email@example.com. All returns, repairs and refurbishes must be sent freight paid. For non-warranty repairs and refurbish, a $150 fee applies per one-lamp fixture, $200 per two-lamp, $275 for four-lamp fixture. This fee covers labor to diagnose the problem(s), and then to repair or replace, at our discretion, the minor components needed to remedy the repair such as wires, sockets, lamp holders, etc. as needed.
You may specify immediate repair, or request a repair quote after diagnosis before we proceed to add ballasts (if needed).
Turn around times vary according to current factory load. We always try to make repairs, and ship the fixture, within 2-7 days.
PrimeTime Lighting Systems, Inc.
Attn: Glen Harn – Return/Repair Department
4124 Billy Mitchell Drive
Addison, TX 75001