Return, Repair, Refurbish Procedures

All RRR’s require a return authorization from the factory. This return authorization (RA) number allows us to track your return and ensure timely and prompt service. You may obtain a return authorization by calling 214-393-5998 and asking for Sales, or by e-mailing your request to This email address is being protected from spambots. You need JavaScript enabled to view it.. All returns, repairs and refurbishes must be sent freight paid. For non-warranty repairs and refurbish, a $125 fee applies per fixture. This fee covers labor to diagnose the problem(s), and then to repair or replace, at our discretion, the minor components needed to remedy the repair such as wires, sockets, lamp holders, etc. as needed.

If it is found that new ballasts are required to repair your fixture(s), the incremental charge per fixture will be as follows:

  • 1 & 2-lamp fixtures: $85 per non-dimming fixture, or $189 per dimming fixture.
  • 4-lamp fixtures: $170 per non-dimming fixture, or $378 per dimming fixture.
  • 6-lamp fixtures: $255 per non-dimming fixture, or $567 per dimming fixture.

You may specify immediate repair, or request a repair quote after diagnosis before we proceed to add ballasts (if needed).

Turn around times vary according to current factory load. We always try to make repairs, and return the fixture, within 3 days. If you need proper packing material for safe shipment of your fixtures, please notify us and we will ship you the needed packing material. Freight for outbound shipment of empty packing materials and/or repaired fixtures will be billed to the customer.

Return Address:

PrimeTime Lighting Systems, Inc.
Attn: Glen Harn - Return/Repair Department
4124 Billy Mitchell Drive
Addison, TX 75001

Testimonials

I worked with you to relight our TV Studio at the College of Media & Communication. The upgrade in lighting was not only successful but has already made a difference in temperature and light intensity in the room. 
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Contact Details

PrimeTime Lighting Systems, Inc.
(formerly KW/2)
4124 Billy Mitchell Drive
Addison, Texas 75001

Phone: 214-393-5998

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